Privacy Policy

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Types of Data Collected

1. Personal Data

While using our Service (such as requesting a pool consultation, custom quote, or site inspection), We may ask You to provide Us with certain personally identifiable information, including:

• First name and last name
• Email address
• Phone number
• Street address, City, State, ZIP/Postal code

2. Usage Data

Usage Data is collected automatically when using the Service. This may include information such as Your Device's IP address, browser type and version, pages visited, time and date of visit, duration spent on pages, unique device identifiers, and diagnostic data.

When accessing the Service via a mobile device, We may collect specific mobile details including device model, unique ID, mobile IP address, operating system, and mobile browser type.

3. Tracking Technologies & Cookies

We use Cookies and web beacons (pixel tags) to track activity on our Service and store essential settings. Tracking technologies collect information to analyze traffic, manage user preferences, and improve performance.

For complete details on specific cookie categories and browser opt-out controls, please refer to our dedicated Cookie Policy.

The Company uses collected Personal Data for the following specific business purposes:

• Service Delivery: To provide, maintain, and monitor the performance of our pool design & maintenance website.
• Account Management: To manage your registration and provide user functionalities.
• Contract Fulfillment: To undertake purchase contracts for products, pool installation, or spa services.
• Client Communication: To contact you via email, phone, or SMS regarding consultation updates, security notifications, or project milestones.
• Promotions & News: To send special offers or project ideas similar to what you inquired about (unless you opt out).
• Request Handling: To attend to and resolve your service inquiries and estimate submissions.
• Business Development: To conduct data analysis, identify trends, and evaluate marketing campaign effectiveness.

Sharing Your Personal Data

We may share your personal information under the following limited circumstances:

Retention of Personal Data

We retain Your Personal Data only for as long as necessary to fulfill the purposes set out in this policy, comply with legal obligations (e.g., tax or contractor law compliance), resolve disputes, and enforce agreements.

Usage Data is retained for internal analysis for a shorter duration, except when needed to enhance security or meet legal mandates.

Transfer of Personal Data

Your data is processed at our operating offices in Leesburg, Florida, and any other locations where service providers reside. This means data may be transferred to computers outside your state or local jurisdiction.

Your submission of information represents your agreement to this transfer. We take all reasonable steps to ensure adequate security controls are in place before any transfer occurs.

Legal & Business Disclosures

Under specific conditions, the Company may disclose Your Personal Data if required by law or in response to valid requests by public authorities (such as courts or law enforcement agencies).

We may also disclose data in good faith belief that such action is necessary to defend company rights, prevent fraud, protect public safety, or limit legal liability.

Security Measures

The security of your data is paramount. We employ commercial grade SSL/TLS encryption and security protocols. However, please note no method of internet transmission or electronic storage is 100% immune; while we strive to protect your data, absolute security cannot be guaranteed.

Do Not Track (DNT) Notice (CalOPPA)

Our website currently does not respond to automated "Do Not Track" browser signals. However, you can manage your browser preferences to opt out of tracking across web pages.

Children's Privacy Protection

Our Service is intended strictly for adult homeowners and does not target anyone under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us immediately for removal.

Third-Party Websites: Our Service may contain links to external sites (such as pool equipment manufacturers or finance partners). We have no control over and assume no responsibility for third-party content or privacy practices.

Policy Changes: We may update this Privacy Policy periodically. We will notify you of any changes by updating the "Last updated" date at the top of this document. Changes become effective immediately upon posting.